Privacy policy
We are committed to building lasting and trusting relationships with you.
Our Privacy Policy outlines in full transparency the information we collect, how it is used and shared, and your choices in this regard. We invite you to read this text which mentions the main points of our privacy practices.
Personal Data Processing Manager
The controller is the company that defines for what use and how your personal data is used.
Personal data collected on our websites are processed by:
SYLVOE SAS
475 Avenue de Chaponnay
ZI le Chapotin
69970 CHAPONNAY
FRANCE
To contact the personal data controller, please complete this form.
Collected data kept to a minimum
Most data is kept as long as you are an "active" customer and for a period of 3 years from your last activity (purchase, login to your account). After this period, they are deleted with the exception of invoices kept in the accounts.
| Purpose of the treatment | Data collected | Legal basis | Shelf life | Useful observations |
| Using the account | N ° Customer / Civility / Name / First name / Mail / Password | Contract | 3 years from the last activity | This information is essential to manage your account and connect to it. |
| Manage your orders | Customer addresses, delivery, invoicing / Mail / Phones / Comments / Dedications | Contract | 3 years from the last activity | This information is essential for your orders and deliver your packages. |
| Electronic business prospection (newsletter) | Mail / Subscriber site | Consent | 3 years. Renewal request by mail due or modification / deletion by the customer. | You can change your newsletter subscriptions in Your subscriptions. |
| Targeted advertising / advertising profiling | Navigation data | Consent | 13 months from the deposit of advertising cookies | Your data is anonymized . You can manage advertising cookies in the cookie manager. |
| Customer knowledge, statistics and performance of our sites | Navigation and purchasing data | Consent and contract | 3 years from the last activity | Your data is anonymized and is only used for internal statistics. |
Sharing data
Since 2003 (creation of the company), we have made a strong commitment not to sell your personal data.
To enable the delivery of your parcels, we only send the necessary information to our transport providers: the Post Office, Chronopost or DPD (La Poste Group).
We have ensured that all our service providers are in compliance with the RGPD regulations. Thus, they can not exploit your data without your express consent.
Storage and security of your personal data
Your personal data is stored either in our databases or in those of our service providers. Our databases are stored on servers located in France.
Our goal is to always keep your personal data in the most secure way, and only for the time necessary to achieve the purpose of the processing. In this perspective, we take the appropriate physical, technical and organizational measures to prevent as much as possible any alteration or loss of your data or unauthorized access to them.
Here are some examples of some steps taken to secure your data:
All our websites have SSL certificate
Your email and phone addresses are encrypted
We never have access to your bank details, online payment being made on the secure site of the bank
Access your personal data
To consult the personal data concerning you which are in our possession you can click on “your personal data”. If you identify an error among these data you can correct them, complete them.
Changing your consent
In accordance with the regulation RGPD and the law n ° 78-17 of 6 January 1978 modified relating to data, files and freedoms, you have a right to access, modify, rectify and delete data about you and the deletion of your customer account.
To exercise this right, you must send us a request to our Data Protection Officer (DPO):
SYLVOE SAS
For the attention of the Data Protection Officer
475 Avenue de Chaponnay
ZI the Chapotin
69970 CHAPONNAY
FRANCE
Please note that we may keep a record of your data for archival purposes (especially when required by law - for example: an invoice).
You can also manage your cookies by going to the cookie manager on the cookie information page or go to the website below:
http://www.youronlinechoices.com/fr/controler-ses-cookies
Personal data of minors
In accordance with the General Data Protection Regulations, Sylvoë does not deal with data specifically concerning minors under 16 years of age.
It is up to the parents and any person exercising parental authority to decide whether their minor child is authorized to use the services of Sylvoë. Legal basis of treatment
To comply with the law, each processing of personal data must be based on a legal basis as required by the GDPR. We process your personal data for the following legal reasons:
About cookies
We use different cookies on our sites to improve the interactivity of the sites and our services. A "cookie" is a file of limited size, generally consisting of letters and numbers, sent by the Internet server to the cookie file of the browser located on the hard disk of your computer.
The cookies used:
| Name of cookies | Finality | Maximum shelf life |
| osCsid | Allows the proper functioning of the site and your customer account. | 13 months |
| Google Tag Manager __utma / __utmc / __utmz / __utmt / _utmb | Allow to load scripts: geolocation, search engines, translations | 13 months |
| Tarte au citron tarteaucitron | Cookie management | 13 months |
| Google Analytics _ga / _gat / __utma / __utmc / __utmz / __utmt / _utmb / _gid | Audience measurement: generate visitor statistics useful for site improvement | 13 months |
| Facebook Pixel datr / fr / reg_ext_ref / reg_fb_gate / reg_fb_ref / sb / wd / x-sr | Advertising network: allows generating advertisements according to the visitors | 13 months |
| AddThis __atuvc / __atuvs / uvc . ouid / di2 / bt2 / uid / vc / loc / xtc / ssc / mus | Sharing content on social networks and tracking our pages. | 13 months |
| Pinterest _pinterest_cm | Sharing content on social networks | 13 months |